Refund policy

Refund, Return & Cancellation Policy

Sicario Perfumes – Customer Care & Claims Policy

At Sicario Perfumes, we strive to deliver premium fragrances with a smooth and satisfying shopping experience. However, due to the personal nature of our products, we follow a strict no return policy on all used or opened products.

Return Policy

  1. As a matter of hygiene and product integrity, Sicario Perfumes does not accept returns of used, opened, or tampered products.
  2. Products once delivered are considered final sale, unless damaged in transit or incorrect.
  3. Returns are only applicable in cases of leakage, breakage, or receiving the wrong product—subject to verification.
  4. Note: Our perfumes are made using concentrated ingredients. We highly recommend conducting a patch test before full usage to avoid allergic reactions.

Refund Policy

  1. Sicario Perfumes is not responsible for any damages after successful delivery. However, we are happy to assist you in the event of any issues with your order, as per the following guidelines:
  2. An unboxing video (from seal breaking to product check) with the original packaging is mandatory to raise any claim.
  3. Contact our support at support@sicarioperfumes.com within 24 hours of delivery with clear photos/videos and your order details.
  4. Use subject line: “Refund for Order #[Your Order ID]”.
  5. If the package appears tampered or damaged, refuse to accept it from the delivery partner immediately.
  6. If your order is marked delivered but not received, inform our team within 3 days. No claims will be entertained beyond this period.
  7. Delivery charges are non-refundable, as they are paid directly to our courier partners.
  8. For Cash on Delivery (COD) orders, refunds will be processed to the customer’s bank account within 4-10 working days after approval.
  9. If accepted, refunds may take up to 15 days to reflect in your account. We will provide transaction IDs and necessary screenshots once the refund is processed.

Cancellation Policy

  1. Orders can be cancelled only before dispatch. A 2.5% gateway charge will be deducted from prepaid orders during cancellation.
  2. For prepaid cancellations, the refund will be processed to the original payment method within 15 days.
  3. Orders cannot be cancelled after they are shipped. If returned post-shipment, ₹250 will be deducted as reverse logistics and handling fee.

Frequently Asked Questions (FAQs)

Q1. How long does it take to receive a refund after cancellation/claim approval?
Refunds for prepaid orders will be credited within 15 days to the original payment source. For COD refunds, the amount will be sent to the customer’s shared bank account within 4–10 working days.

Q2. Are opened or used products eligible for return or refund?
No. Due to hygiene concerns, used or opened items are non-returnable and non-refundable, unless there is a proven issue with the product such as leakage or breakage.

Q3. How can I cancel an order I placed by mistake?
You can cancel the order from the order confirmation page shortly after purchase or contact our support team at support@sicarioperfumes.com as soon as possible, before it’s dispatched.

Need Help?

For any queries, assistance or to raise a return/refund request, reach out to us at:
📧 support@sicarioperfumes.com

We’re here to help you experience luxury with confidence.
— Team Sicario Perfumes